Managing Members
Managing Members
As your community grows, you'll need to manage who's in it and what they can do. The Members page gives you a clear overview of your community's membership and the tools to manage it. Click Members in your community's side menu to open it.
You need the Manage Members permission to access most of the features described here.
The Members Page
The Members page shows key stats at the top:
- Total members — the current number of active members (the maximum depends on your community's subscription plan)
- Pending requests — how many people are waiting to join (if auto-approve is off)
- Referrals — how many members joined through invite links
Below the stats, you'll see the full list of community members with their name, avatar, and assigned role.
Approving Join Requests
If your community has auto-approve turned off (see Community Settings), people who want to join will appear as pending requests.
For each pending request, you can see:
- The person's name and avatar
- When they submitted the request
- Who referred them (if they came through an invite link)
You have two options:
- Approve — the person becomes a member and gets your community's default role
- Reject — the request is declined and the person is not added
Review requests regularly so people aren't left waiting.
Assigning Roles
Every member has a role that determines what they can do in the community. From the Members page:
- Find the member you want to update.
- Use the role dropdown next to their name.
- Select the role you want to assign. If your community allows it, you can also clear a role.
The change takes effect immediately. For a full guide on creating and configuring roles, see Understanding Roles & Permissions.
Removing Members
If someone isn't a good fit for your community or has violated your guidelines:
- Find the member on the Members page.
- Click the remove action.
- Confirm the removal.
Removed members lose access to the community immediately. Their existing content (posts, messages, etc.) remains in the community.
Founder Management
Every community has a single founder — the person who created it. The founder has special privileges that go beyond any role:
- Transfer founder status — the current founder can transfer ownership to another member. This is a one-way action: once transferred, only the new founder can transfer it again.
Founder transfer is only available to the current founder. It's intended for situations like stepping down from community leadership or handing off management to someone else.
Referral Tracking
When members share invite links (see Growing Your Community), the Members page tracks who joined through each link. For each member and pending request, you can see:
- Who referred them — the member whose invite link they used
- Referral counts — the total number of successful referrals in the stats section
This helps you understand which members are actively growing the community and gives you data to recognise their contributions.
Permission Requirements
Here's a summary of what permissions you need for each action:
| Action | Required Permission | |---|---| | View member list | Any community member | | Approve/reject join requests | Manage Members | | Assign roles | Assign Roles | | Remove members | Manage Members | | Transfer founder status | Founder only |
If you can't see or perform a certain action, check with your community's owner or an admin to make sure your role has the right permissions.
Frequently Asked Questions
Q: Can I approve multiple join requests at once? A: Requests are approved one at a time. This ensures you review each person individually.
Q: What happens when I remove a member? A: They immediately lose access to the community and can no longer see members-only content. Their previously created content stays in the community. They can request to rejoin later.
Q: Can a removed member rejoin? A: Yes. A removed member can submit a new join request. If auto-approve is on, they'll be accepted automatically. If it's off, their request will go through the normal approval process.
Q: What happens to a member's content if they leave or are removed? A: All content they created (posts, events, messages, etc.) remains in the community. It's not deleted when a member leaves.
Need Help?
If you have questions about managing your community's members, contact our support team. We're happy to help.